For decades one of my sore spots was that people refused to serve me, even though I paid them.
I remember saying to myself: my money is not good enough for you? and wept.
I had no idea how I “accomplished” that… in 20/20 hindsight it is still a little spotty.
What wasn’t clear to me, never even occurred to me, how my attitude effected the service provider. My “To what degree you think of yourself:” starting point measure was, at the time, 70%. From my behavior I would have guessed it was higher.
Mainly I overrode what they said. I argued, I knew better, I acted with contempt…
What I didn’t know then is that being a service provider needs to be a win, or no service.
A customer who is not happy is a
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